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We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please Contact Us within 30 days of receiving your order. To help us get this fixed for you ASAP, when you first contact us please include the following information; If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet. Please note, we cannot offer refunds on cosmetics, pierced jewellery and fashion face-masks or on swimwear and lingerie if the hygiene seal is not in place or has been broken We will get this fixed for you ASAP just Contact Us . When you message, please include the following information: